F5 Distributed Cloud - Service Degradation - Delay in Access logs - INC-20261109-543

We are pleased to confirm that the service degradation related to delayed Access Logs has been fully resolved. All services have now fully recovered and are functioning as expected.

Our F5 Distributed Cloud team has continued to closely monitor the platform to ensure ongoing stability, and no further issues have been detected.

If you continue to experience any issues or have further questions, please do not hesitate to contact our Support team:

Email support: support@cloud.f5.com
Phone support: For region-specific contact details, please visit:
https://my.f5.com/manage/s/article/K000135931

We sincerely appreciate your patience and understanding throughout the resolution process.

Sincerely,
F5 Distributed Cloud

F5 Distributed Cloud team have confirmed that the Access logs service continues to operate normally with no further delays or anomalies detected. All F5 Distributed Cloud services remain stable and fully functional.

While standard performance metrics have been restored across all environments, our teams will continue proactive monitoring throughout the day to ensure ongoing stability and sustained performance.

The F5 Distributed Cloud team has validated and confirmed the issue with delay of Access logs functionality has been restored and no more issues are being observed. All other services remain fully operational. We will continue to monitor our service for the next few hours and ensure they are performing as expected. Please contact our support team if you have any further questions or concerns accordingly.

The F5 Distributed Cloud Team has detected an issue with the delay of access logs in the UI. Please note that all XC Console core services are fully operational. Engineering team is actively working to resolve this matter and restore full service as soon as possible. We will keep you updated with any new information.

Thank you for your patience and understanding.

This advisory is to inform you that we are currently investigating reports of service degradation affecting Distributed Cloud Access logs.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 12:06 PM UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.