WhatsApp Business API Cloud service experienced disruptions that prevented users from sending messages for approximately 1.2 hours on April 30th, starting at 3:28 AM PST. Users also reported issues with Facebook groups appearing empty or missing content during the incident. The engineering team deployed a fix and fully resolved the issue by 5:33 AM PST.
The fix for the disruptions impacting sending messages on Cloud API for WhatsApp has been deployed and this issue is now mitigated as of 5:33 AM PST on April 30th. Thank you for your patience.
We are currently experiencing disruptions impacting sending messages on Cloud API for WhatsApp. This issue started at 3:28 AM PST on April 30th. Our engineering teams are investigating the issue. We will provide another update within 4 hours or sooner if additional information is available.
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