Outage in Factorial

Sporadic errors using the application

Resolved Major
January 13, 2025 - Started 2 months ago - Lasted 37 minutes
Official incident page

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Outage Details

Some users are experiencing sporadic errors loading or moving around different features of the application. We have identified the potential root cause of the issue and have deployed a solution that should solve these errors.
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 01/13/2025 09:02AM

The fix deployed in the previous hour has resolved the issue. The application should work normally now. We keep investigating why this errors started appearing today and how they relate to a change that was published last Thursday.

Apologies for the inconvenience.

IDENTIFIED 2 months ago - at 01/13/2025 08:36AM

Some users are experiencing sporadic errors loading or moving around different features of the application. We have identified the potential root cause of the issue and have deployed a solution that should solve these errors.

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