Outage in Factorial
Service outage caused by unresponsive database
Resolved MajorIncident Report
We are currently investigating this issue.
Components affected
Factorial BackendNeed to monitor Factorial outages?
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 01/18/2025 04:12PM
The lock has been cleared and the service has been restored. We will perform a more thorough investigation next week and set up the mechanisms and processes required to prevent this from happening again.
IDENTIFIED
about 1 year ago - at 01/18/2025 03:31PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 1 year ago - at 01/18/2025 03:29PM
We are currently investigating this issue.
Latest Factorial outages
Demo environment unavailable - about 1 month ago
Full service is unavailable: 3rd party provider issue - 2 months ago
Higher error rates originating in a cache instance - 3 months ago
Performance issue - 5 months ago
Scheduled Job Disruption - 8 months ago
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