Outage in Factorial
Service outage caused by unresponsive database
Resolved MajorIncident Report
We are currently investigating this issue.
Components affected
Factorial BackendNeed to monitor Factorial outages?
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 01/18/2025 04:12PM
The lock has been cleared and the service has been restored. We will perform a more thorough investigation next week and set up the mechanisms and processes required to prevent this from happening again.
IDENTIFIED
11 months ago - at 01/18/2025 03:31PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
11 months ago - at 01/18/2025 03:29PM
We are currently investigating this issue.
Latest Factorial outages
Higher error rates originating in a cache instance - 25 days ago
Performance issue - 3 months ago
Scheduled Job Disruption - 6 months ago
Major outage - 7 months ago
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