Outage in Factorial
Slower response times and timeouts
Resolved MajorIncident Report
Our application is experiencing slower response times than usual. This will be most noticeable at peak hours like 13:00 and 14:00 UTC, when some requests could even timeout and require re-submission.
We are currently working on several fixes at both the application and infrastructure layer to restore our usual quality of service. We will update this incident as soon as they are deployed. Apologies for the inconvenience.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 02/04/2025 05:28PM
The performance issue we started experiencing yesterday has been resolved.
Please keep in mind, advanced reports are still unavailable. We will reenable them in the next 24h.
Apologies for the inconvenience.
MONITORING
about 1 year ago - at 02/04/2025 12:05PM
We have restored the service, although the Reports functionality is currently unavailable.
IDENTIFIED
about 1 year ago - at 02/04/2025 11:55AM
We have identified the source of the issue and we are applying a mitigation to restore service as soon as possible.
INVESTIGATING
about 1 year ago - at 02/04/2025 11:47AM
This seems an unrelated issue, but we are currently facing a major outage in the application. We are investigating and will update as soon as we have more details on the reason and the estimated time of recovery.
MONITORING
about 1 year ago - at 02/03/2025 05:23PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 1 year ago - at 02/03/2025 01:23PM
Our application is experiencing slower response times than usual. This will be most noticeable at peak hours like 13:00 and 14:00 UTC, when some requests could even timeout and require re-submission.
We are currently working on several fixes at both the application and infrastructure layer to restore our usual quality of service. We will update this incident as soon as they are deployed. Apologies for the inconvenience.
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Scheduled Job Disruption - 8 months ago
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