Outage in Factorial
Degraded latency and increased error rates - failing cache system
Resolved MajorIncident Report
We are investigating an issue where one of our cache nodes has become unresponsive, leading to a global performance degradation. We are working on restoring the service as soon as possible.
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 04/24/2025 02:28PM
We have identified the root of the problem and have deployed fixes to restore the service performance.
We apologize for the inconvenience caused.
INVESTIGATING
10 months ago - at 04/24/2025 02:03PM
We are investigating an issue where one of our cache nodes has become unresponsive, leading to a global performance degradation. We are working on restoring the service as soon as possible.
Latest Factorial outages
Login service outage - about 9 hours ago
Demo environment unavailable - about 1 month ago
Full service is unavailable: 3rd party provider issue - 2 months ago
Higher error rates originating in a cache instance - 3 months ago
Performance issue - 5 months ago
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