Outage in Factorial

Major outage

Resolved Major
May 24, 2025 - Started 6 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently experiencing a major outage affecting the Factorial application and its related services. As a result, the platform is temporarily unavailable. Our engineering team is actively investigating the issue and working to restore services as quickly as possible. We will provide updates as soon as more information becomes available. We sincerely apologize for the inconvenience this may cause and appreciate your patience and understanding.
Components affected
Factorial Backend Factorial Frontend

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 05/24/2025 02:00AM

All systems are now fully operational.

Thank you for your patience, and we apologize for any inconvenience caused.

MONITORING 6 months ago - at 05/24/2025 01:22AM

All systems are now back online. We're continuing to actively monitor the platform to ensure ongoing stability.

IDENTIFIED 6 months ago - at 05/23/2025 11:54PM

The issue has been identified, and our Platform team is actively working on implementing a resolution.

INVESTIGATING 6 months ago - at 05/23/2025 10:00PM

We are currently experiencing a major outage affecting the Factorial application and its related services. As a result, the platform is temporarily unavailable.

Our engineering team is actively investigating the issue and working to restore services as quickly as possible. We will provide updates as soon as more information becomes available.

We sincerely apologize for the inconvenience this may cause and appreciate your patience and understanding.

Latest Factorial outages

Performance issue - about 1 month ago
Scheduled Job Disruption - 5 months ago
Degraded latency and increased error rates - failing cache system - 7 months ago
Slower response times and timeouts - 9 months ago
Unusual web traffic volume altering performance of the app - 10 months ago

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