Outage in Factorial

Major outage

Resolved Major
May 23, 2025 - Started 10 days ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently experiencing a major outage affecting the Factorial application and its related services. As a result, the platform is temporarily unavailable. Our engineering team is actively investigating the issue and working to restore services as quickly as possible. We will provide updates as soon as more information becomes available. We sincerely apologize for the inconvenience this may cause and appreciate your patience and understanding.
Components affected
Factorial Backend Factorial Frontend
Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 05/24/2025 02:00AM

All systems are now fully operational.

Thank you for your patience, and we apologize for any inconvenience caused.

MONITORING 9 days ago - at 05/24/2025 01:22AM

All systems are now back online. We're continuing to actively monitor the platform to ensure ongoing stability.

IDENTIFIED 10 days ago - at 05/23/2025 11:54PM

The issue has been identified, and our Platform team is actively working on implementing a resolution.

INVESTIGATING 10 days ago - at 05/23/2025 10:00PM

We are currently experiencing a major outage affecting the Factorial application and its related services. As a result, the platform is temporarily unavailable.

Our engineering team is actively investigating the issue and working to restore services as quickly as possible. We will provide updates as soon as more information becomes available.

We sincerely apologize for the inconvenience this may cause and appreciate your patience and understanding.

Latest Factorial outages

Degraded latency and increased error rates - failing cache system - about 1 month ago
Slower response times and timeouts - 4 months ago
Unusual web traffic volume altering performance of the app - 4 months ago
Service outage caused by unresponsive database - 4 months ago
Sporadic errors using the application - 5 months ago

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