Outage in Factorial

Major outage

Resolved Major

May 23, 2025 - Started 11 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently experiencing a major outage affecting the Factorial application and its related services. As a result, the platform is temporarily unavailable. Our engineering team is actively investigating the issue and working to restore services as quickly as possible. We will provide updates as soon as more information becomes available. We sincerely apologize for the inconvenience this may cause and appreciate your patience and understanding.

Components affected

Factorial Backend Factorial Frontend

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/24/2025 02:00AM

All systems are now fully operational.

Thank you for your patience, and we apologize for any inconvenience caused.

MONITORING 11 months ago - at 05/24/2025 01:22AM

All systems are now back online. We're continuing to actively monitor the platform to ensure ongoing stability.

IDENTIFIED 11 months ago - at 05/23/2025 11:54PM

The issue has been identified, and our Platform team is actively working on implementing a resolution.

INVESTIGATING 11 months ago - at 05/23/2025 10:00PM

We are currently experiencing a major outage affecting the Factorial application and its related services. As a result, the platform is temporarily unavailable.

Our engineering team is actively investigating the issue and working to restore services as quickly as possible. We will provide updates as soon as more information becomes available.

We sincerely apologize for the inconvenience this may cause and appreciate your patience and understanding.

Latest Factorial outages

Issue refreshing advanced reports - about 2 months ago

Degraded service performance - about 2 months ago

Issue refreshing advanced reports - about 2 months ago

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