Outage in Fastly

Impact to Signal Sciences Data Collection

Resolved Minor
March 15, 2023 - Started over 1 year ago - Lasted about 1 hour

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Outage Details

We have updated a new certificate with new IP ranges. Customers may see their agents appear to be offline or have trouble connecting to the control plane after a DNS change was made. We recommend they allow list the Fastly public IP range if they had IP based networks controls in place previously. Please let us know about any certificate issues as they should be transient. This may also impact Signal Sciences data collectors. New events from agents may not be processed by our back end services, agents may erroneously appear to be offline, and agents may not be receiving updated rules sets. Customers may experience also delays in data available in the Signal Sciences console. 
Components affected
Fastly Requests Fastly Agents and Module Fastly Signals Dashboard Fastly Console and API Fastly MOWD Fastly Data Services Fastly Rate Limiting and Alerts Fastly Rule and IP List updates Fastly Dashboard Data Fastly Security
Latest Updates ( sorted recent to last )
INVESTIGATING over 1 year ago - at 03/15/2023 07:36PM

We have updated a new certificate with new IP ranges. Customers may see their agents appear to be offline or have trouble connecting to the control plane after a DNS change was made. We recommend they allow list the Fastly public IP range if they had IP based networks controls in place previously. Please let us know about any certificate issues as they should be transient. This may also impact Signal Sciences data collectors. New events from agents may not be processed by our back end services, agents may erroneously appear to be offline, and agents may not be receiving updated rules sets. Customers may experience also delays in data available in the Signal Sciences console. 

IDENTIFIED over 1 year ago - at 03/15/2023 07:42PM

This issue has been identified and a fix is being implemented. 

MONITORING over 1 year ago - at 03/15/2023 08:05PM

A fix has been implemented and we are monitoring the results.

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