Outage in Fastly

Third Party Service Provider Issues Causing Elevated Errors in South America

Resolved Minor
May 10, 2023 - Started over 1 year ago - Lasted about 4 hours
Official incident page

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Outage Details

We're investigating elevated errors in South America. All other locations and services are unaffected
Components affected
Fastly South America Fastly Curitiba (CWB) Fastly Lima (LIM) Fastly Sao Paulo (GRU) Fastly Rio de Janeiro (GIG) Fastly Bogota (BOG) Fastly Fortaleza (FOR) Fastly Santiago (SCL) Fastly Edge Cloud Platform Fastly Buenos Aires (EZE) Fastly Sāo Paulo (CGH) Fastly Third Party Service Provider
Latest Updates ( sorted recent to last )
INVESTIGATING over 1 year ago - at 05/10/2023 01:53PM

We're investigating elevated errors in South America. All other locations and services are unaffected

IDENTIFIED over 1 year ago - at 05/10/2023 02:23PM

Fastly Engineering has observed elevated errors across multiple Points of Presence (POPs) in the region of South America. This has been identified as an issue with a third party service provider unrelated to Fastly's Edge Cloud Platform, and a fix is being implemented. All other locations and services are unaffected.

INFORMATIONAL over 1 year ago - at 05/10/2023 02:59PM

Traffic in Lima(LIM) has been temporarily rerouted.All other locations and services are unaffected.

MONITORING over 1 year ago - at 05/10/2023 03:27PM

Fastly Engineering has applied our standard acute incident response practices and restored our LIM POP.Customer services have returned to pre-incident performance levels. We will continue to monitor the third party service provider issue for recovery. All locations and other services remain unaffected.

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