Outage in Fastly

Edge Cloud Platform with Possible Impact

Resolved Minor
February 21, 2024 - Started 9 months ago - Lasted 5 days
Official incident page

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Outage Details

We're investigating possible performance impact affecting the Edge Cloud Platform for a subset of customers.Our network availability and all other services are unaffected by this incident.
Components affected
Fastly Tokyo (RJT) Fastly Kansas City (MCI) Fastly Ghana (ACC) Fastly Portland (PDX) Fastly Kuala Lumpur (KUL) Fastly South America Fastly Los Angeles (LGB) Fastly San Francisco Fastly Los Angeles (SNA) Fastly Chicago (ORD) Fastly Toronto (YYZ) Fastly St. Louis (STL) Fastly Tokyo (HND) Fastly Helsinki (HEL) Fastly Oslo (OSL) Fastly Minneapolis (STP) Fastly Copenhagen (CPH) Fastly Sydney (SYD) Fastly London (LCY) Fastly Manchester (MAN) Fastly Milan (MXP) Fastly Taipei (TPE) Fastly Nairobi (NBO) Fastly Frankfurt (FRA) Fastly New Delhi (DEL) Fastly Houston (IAH) Fastly Tokyo (NRT) Fastly Dallas (DAL) Fastly Phoenix (PHX) Fastly Madrid (MAD) Fastly Bogota (BOG) Fastly Calgary (YYC) Fastly Santa Clara (HAF) Fastly Sao Paulo (GRU) Fastly Dubai (DXB) Fastly Gainesville (GNV) Fastly Miami (MIA) Fastly Bangkok (BKK) Fastly Brussels (BRU) Fastly Chicago (CHI) Fastly London Fastly Tokyo (TYO) Fastly Columbus (CMH) Fastly Perth (PER) Fastly Singapore (XSP) Fastly Johannesburg (JNB) Fastly Rome (FCO) Fastly Amsterdam (AMS) Fastly Mumbai (BOM) Fastly Hyderabad (HYD) Fastly Palo Alto (PAO) Fastly Chennai (MAA) Fastly North America Fastly Ashburn (DCA) Fastly Atlanta (ATL) Fastly Adelaide (ADL) Fastly Seoul (ICN) Fastly Chicago (PWK) Fastly Denver (DEN) Fastly Vienna (VIE) Fastly Dubai (FJR) Fastly Buenos Aires (EZE) Fastly Minneapolis (MSP) Fastly Milan (LIN) Fastly Detroit (DTW) Fastly Warsaw (WAW) Fastly Chicago (LOT) Fastly Singapore Fastly Melbourne (MEL) Fastly Newark (EWR) Fastly San Jose (SJC) Fastly New York (JFK) Fastly Montreal (YUL) Fastly Dublin (DUB) Fastly Sāo Paulo (CGH) Fastly Manila (MNL) Fastly Curitiba (CWB) Fastly Vancouver (YVR) Fastly Seattle (SEA) Fastly Africa Fastly Oceania Fastly Christchurch (CHC) Fastly Brisbane (BNE) Fastly Columbus (LCK) Fastly Auckland (AKL) Fastly New York (LGA) Fastly Munich (MUC) Fastly Chicago (JOT) Fastly Lima (LIM) Fastly Dallas (DFW) Fastly Atlanta (FTY) Fastly Singapore (QPG) Fastly Stockholm (BMA) Fastly London (LON) Fastly Jacksonville (JAX) Fastly Hong Kong (HKG) Fastly Seattle (BFI) Fastly Edge Cloud Platform Fastly Chicago (DPA) Fastly Marseille (MRS) Fastly Wellington (WLG) Fastly Chicago (MDW) Fastly Boston (BOS) Fastly Lisbon (LIS) Fastly Santiago (SCL) Fastly Rio de Janeiro (GIG) Fastly Palermo (PMO) Fastly Frankfurt (HHN) Fastly Ashburn (IAD) Fastly Fortaleza (FOR) Fastly Los Angeles (BUR) Fastly Cape Town (CPT) Fastly Atlanta (PDK) Fastly Kolkata (CCU) Fastly Asia Fastly Honolulu (HNL) Fastly Sofia (SOF) Fastly Europe Fastly Osaka (ITM) Fastly London (LHR)
Latest Updates ( sorted recent to last )
INVESTIGATING 9 months ago - at 02/21/2024 07:34PM

We're investigating possible performance impact affecting the Edge Cloud Platform for a subset of customers.Our network availability and all other services are unaffected by this incident.

IDENTIFIED 9 months ago - at 02/21/2024 07:50PM

Our engineers have identified the contributing factor and are applying a fix to the Edge Cloud Platform.As this fix is gradually deployed across the fleet, it may cause customers to see a temporary impact to their Cache Hit Ratio (CHR) and an increased origin pull.

MONITORING 9 months ago - at 02/21/2024 11:13PM

Our engineers have deployed a gradual fleet-wide change to mitigate this issue. If you believe that your services have been impacted, you may reach out to https://support.fastly.com for possible workaround solutions.As this deployment reaches your service, you may experience a temporary impact to your CHR or observe an increased origin pull. Customers may see impact at varying degrees of duration as this change is deployed.Our network availability and all other services delivered will remain unaffected by this incident.

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