Outage in Fastly

Support Chat System Issues

Resolved Minor
June 20, 2025 - Started 6 months ago - Lasted about 3 hours

Incident Report

The Fastly support ticketing system is currently experiencing performance issues. We are working to restore service, but communications may be interrupted or delayed for a subset of customers.  How will I be able to reach Support? Our customers will be able to contact support through the Fastly Support Portal (https://support.fastly.com/s/) or by sending an email to support@fastly.com.   All other products and services are unaffected.

Need to monitor Fastly outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
6 months ago - at 06/20/2025 09:09PM

[in progress]
Engineering has confirmed the impact to our Support Chat System has been mitigated.

6 months ago - at 06/20/2025 08:38PM

Our engineers have identified the contributing factor and are developing a fix to our Support Chat System. This incident does not affect our ability to deliver network or security services.

6 months ago - at 06/20/2025 07:42PM

The Fastly support ticketing system is currently experiencing performance issues. We are working to restore service, but communications may be interrupted or delayed for a subset of customers. 


How will I be able to reach Support?




Our customers will be able to contact support through
the Fastly Support Portal (https://support.fastly.com/s/) or by sending an
email to support@fastly.com.  


All other products and services are unaffected.

Latest Fastly outages

Elevated Errors for Dashboard Data - 1 day ago
Elevated Errors for Milan (MXP) - 1 day ago
Elevated Errors for Paris (PAR) - 5 days ago
Elevated Errors for Frankfurt (FRA), Lisbon (LIS), London (LCY), Rome (FCO), Chicago (CHI), Detroit (DTW), Paris (PAR) - 10 days ago
Elevated Errors for Atlanta (PDK) - 23 days ago

Status Aggregator for All Your Third-Party Services

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4600 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook