Outage in Fastly

Support Chat System Issues

Resolved Minor

June 20, 2025 - Started 10 months ago - Lasted about 3 hours

Incident Report

The Fastly support ticketing system is currently experiencing performance issues. We are working to restore service, but communications may be interrupted or delayed for a subset of customers. How will I be able to reach Support? Our customers will be able to contact support through the Fastly Support Portal (https://support.fastly.com/s/) or by sending an email to support@fastly.com. All other products and services are unaffected.

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Latest Updates ( sorted recent to last )

10 months ago - at 06/20/2025 09:09PM

[in progress]
Engineering has confirmed the impact to our Support Chat System has been mitigated.

10 months ago - at 06/20/2025 08:38PM

Our engineers have identified the contributing factor and are developing a fix to our Support Chat System. This incident does not affect our ability to deliver network or security services.

10 months ago - at 06/20/2025 07:42PM

The Fastly support ticketing system is currently experiencing performance issues. We are working to restore service, but communications may be interrupted or delayed for a subset of customers.

How will I be able to reach Support?

Our customers will be able to contact support through
the Fastly Support Portal (https://support.fastly.com/s/) or by sending an
email to support@fastly.com.

All other products and services are unaffected.

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