Outage in Fastly

Support Chat System Issues

Resolved Minor
June 20, 2025 - Started about 18 hours ago - Lasted about 3 hours

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Outage Details

The Fastly support ticketing system is currently experiencing performance issues. We are working to restore service, but communications may be interrupted or delayed for a subset of customers.  How will I be able to reach Support? Our customers will be able to contact support through the Fastly Support Portal (https://support.fastly.com/s/) or by sending an email to support@fastly.com.   All other products and services are unaffected.
Latest Updates ( sorted recent to last )
about 17 hours ago - at 06/20/2025 09:09PM

[in progress]
Engineering has confirmed the impact to our Support Chat System has been mitigated.

about 17 hours ago - at 06/20/2025 08:38PM

Our engineers have identified the contributing factor and are developing a fix to our Support Chat System. This incident does not affect our ability to deliver network or security services.

about 18 hours ago - at 06/20/2025 07:42PM

The Fastly support ticketing system is currently experiencing performance issues. We are working to restore service, but communications may be interrupted or delayed for a subset of customers. 


How will I be able to reach Support?




Our customers will be able to contact support through
the Fastly Support Portal (https://support.fastly.com/s/) or by sending an
email to support@fastly.com.  


All other products and services are unaffected.

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