Outage in Fastly

Purging (URL/Key) System Performance Issues

Resolved Minor
February 28, 2024 - Started 7 months ago - Lasted about 14 hours
Official incident page

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Outage Details

Our engineers are currently investigating a bug affecting a subset of Purge services through our API. The bug is encountered when Purge services are requested using a batch method, when using JSON bodies or surrogate key vectors via Surrogate-Key. Hash purges and simple surrogate key purges (using Fastly-Surrogate-Key header) are unaffected by this issue.Our network availability and all other services are unaffected by this incident.
Components affected
Fastly Purging Fastly Compute
Latest Updates ( sorted recent to last )
INVESTIGATING 7 months ago - at 02/28/2024 11:39PM

Our engineers are currently investigating a bug affecting a subset of Purge services through our API. The bug is encountered when Purge services are requested using a batch method, when using JSON bodies or surrogate key vectors via Surrogate-Key. Hash purges and simple surrogate key purges (using Fastly-Surrogate-Key header) are unaffected by this issue.Our network availability and all other services are unaffected by this incident.

IDENTIFIED 7 months ago - at 02/28/2024 11:40PM

Our engineers have confirmed the contributing factor for the bug, and are applying a fix for Purging services.

IDENTIFIED 7 months ago - at 02/29/2024 01:09AM

Engineering has deployed a bug fix for our Purging services. Our deployment will be deployed gradually across the fleet, and we will continue to monitor until we’ve confirmed that customer experience has been fully restored.We do not anticipate any impact to our network availability or other services as a result of this deployment.

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