Outage in Fastly

Elevated Errors for our Support Chat Services

Resolved Minor
March 22, 2024 - Started 8 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are investigating an elevated error rate within our Slack-based support ticket response systems. Chat system commands to create new tickets work but updates from our Support team may be delayed or fail to return to the Slack support channel.Our network availability and all other services are unaffected.
Components affected
Fastly Support Ticketing System Fastly Customer Services
Latest Updates ( sorted recent to last )
INFORMATIONAL 8 months ago - at 03/22/2024 07:24PM

We are investigating an elevated error rate within our Slack-based support ticket response systems. Chat system commands to create new tickets work but updates from our Support team may be delayed or fail to return to the Slack support channel.Our network availability and all other services are unaffected.

IDENTIFIED 8 months ago - at 03/22/2024 08:08PM

We have confirmed an issue with our chat service provided, and are monitoring their status page for mitigation efforts.Subscribers can reference their status page at: https://status.ext.foqal.io/?start=20240322&end=20240322 

MONITORING 8 months ago - at 03/22/2024 08:10PM

Our chat service provider has reported a gradual recovery for Support Chat services. We will continue to monitor their progress through their status page post, and will resolve this incident once they have reported full recovery.All other services are unaffected by this incident.

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