Outage in Fastly

Elevated Errors for Hyderabad (HYD), Manila (MNL), Bogota (BOG), Johannesburg (JNB), Singapore (SIN) for Compute Services

Resolved Minor
January 28, 2025 - Started 5 days ago - Lasted 1 day
Official incident page

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Outage Details

We are investigating elevated errors to our Hyderabad (HYD), Manila (MNL), Bogota (BOG), Johannesburg (JNB), Singapore (SIN) POPs for Compute Services and the Fastly Application.All other products and services are unaffected by this incident.
Components affected
Fastly Africa Fastly South America Fastly Manila (MNL) Fastly Asia Fastly Hyderabad (HYD) Fastly Johannesburg (JNB) Fastly Bogota (BOG) Fastly Edge Cloud Platform Fastly Application Fastly Configuration Deployment Fastly API Fastly API & Configuration Management Fastly Tokyo (NRT) Fastly Osaka (ITM) Fastly Tokyo (TYO)
Latest Updates ( sorted recent to last )
INVESTIGATING 5 days ago - at 01/28/2025 09:27AM

We are investigating elevated errors to our Hyderabad (HYD), Manila (MNL), Bogota (BOG), Johannesburg (JNB), Singapore (SIN) POPs for Compute Services and the Fastly Application.All other products and services are unaffected by this incident.

IDENTIFIED 5 days ago - at 01/28/2025 09:31AM

Our engineers have identified the contributing factor and are applying a fix to our Hyderabad (HYD), Manila (MNL), Bogota (BOG), Johannesburg (JNB), Singapore (SIN) POPs for Compute Services. All other locations and services are unaffected.

IDENTIFIED 5 days ago - at 01/28/2025 10:27AM

Our engineers have identified the contributing factor and are continuing to apply the mitigation strategy to our Hyderabad (HYD), Manila (MNL), Bogota (BOG), Johannesburg (JNB), Singapore (SIN) POPs for Compute services. All other locations and services are unaffected.

MONITORING 5 days ago - at 01/28/2025 05:14PM

Engineering has deployed a fix and have confirmed a gradual recovery to our Hyderabad (HYD), Manila (MNL), Bogota (BOG), Johannesburg (JNB), Singapore (SIN) POPs and Fastly Application service. We will continue to monitor until we’ve confirmed that customer experience has been fully restored.After further investigation, Engineering observed impact to our Tokyo (NRT), Tokyo (TYO), and Osaka (ITM) POPs. 

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