Vendor Incident with Possible Impact to Support Chat System

[in progress]




We have confirmed that the performance impact to our Support Chat System that originated with our third-party service provider has been mitigated.

We have identified the source of the performance impact to our Support Chat System as an issue with our third-party service provider. We are in active communication with the vendor, and they are working on a resolution.For the latest updates on their mitigation efforts, please refer to their status page: https://status.ext.foqal.io/statuspage/foqal/1257223 In the meantime, we recommend customers continue to email support@fastly.com for any support needs to ensure there are no delays.

We're investigating possible performance impact affecting the Support Chat System.Customers may experience failed support case functions when attempting to generate a support case from Support Chat systems. We ask that customers email Support teams at support@fastly.com to ensure no delays.