Outage in Fastmail

Interrupted access to Fastmail services

Resolved Major
August 29, 2024 - Started 4 months ago - Lasted about 4 hours

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Outage Details

We now believe that all of our outbound traffic is experiencing significant disruption.We are continuing to investigate the problem.
Latest Updates ( sorted recent to last )
INVESTIGATING 4 months ago - at 08/29/2024 03:51AM

We now believe that all of our outbound traffic is experiencing significant disruption.We are continuing to investigate the problem.

INVESTIGATING 4 months ago - at 08/29/2024 03:00AM

Fastmail maintains a number of server addresses for TLS-secured IMAP, POP, and SMTP connections intended to deal with blocked ports in a user's local network: u003chttps://www.fastmail.help/hc/en-us/articles/1500000279921-IMAP-POP-and-SMTP#01H8Q4K5PQ0TNBQXT458TA4083u003eThese servers are currently experiencing an outage, i.e. the following addresses can not be reached:imaps-proxy.fastmail.compops-proxy.fastmail.comsmtps-proxy.fastmail.comWe recommend users to switch to one of the regular services if they can reach them at:IMAP: imap.fastmail.com Port 993POP: pop.fastmail.com Port 995SMTP: smtp.fastmail.com Port 465 (SSL) or 587 (STARTTLS)We are investigating the issue and will work to resolve the outage as quickly as possible.

INVESTIGATING 4 months ago - at 08/29/2024 04:10AM

Customers are experienicng interrupted access to [app.fastmail.com](http://app.fastmail.com). We're currently investigating.

MONITORING 4 months ago - at 08/29/2024 04:28AM

We believe we have resolved the issue, and are currently monitoring the results. No email has been lost.

MONITORING 4 months ago - at 08/29/2024 05:21AM

Our inbound email servers were unable to receive email. This is now resolved, and we're currently monitoring the results.

MONITORING 4 months ago - at 08/29/2024 06:46AM

We discovered another network redirection we needed to make that delayed the delivery of email sent from Fastmail to other Fastmail accounts. This is now resolved and emails are being delivered.

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