Outage in Fastmail

Fastmail help pages are currently unavailable

Resolved Major
December 31, 2024 - Started about 2 months ago - Lasted about 7 hours

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Outage Details

Customers are having issues accessing our help pages. We are currently investigating this incident.
Components affected
Fastmail www.fastmail.com Fastmail Web client and mobile app Fastmail Mail delivery Fastmail Calendar (CalDAV) Fastmail Mail access (IMAP/POP) Fastmail Support Tickets Fastmail General Availability Fastmail File storage (WebDAV) Fastmail Contacts (CardDAV)
Latest Updates ( sorted recent to last )
INVESTIGATING about 2 months ago - at 12/31/2024 12:14AM

Customers are having issues accessing our help pages. We are currently investigating this incident.

IDENTIFIED about 2 months ago - at 12/31/2024 05:04AM

Due to a problem at an external provider, our help pages remain unavailable. All Fastmail systems (mail, calendars, contacts, etc.) are still up and running.

Latest Fastmail outages

Some users are experiencing difficulties accessing their mail on webmail and IMAP clients. - 17 days ago
A problem with an IMAP server is disrupting Fastmail access for some users. - about 1 month ago
A problem with an IMAP server is disrupting Fastmail access for some users. - about 1 month ago
Interrupted Access with CalDAV and CardDAV - about 2 months ago
Some customers are experiencing interrupted access to Fastmail services. - 2 months ago

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