Outage in Fathom Video

Notetakers may be slow to or fail to join calls

Resolved Major
March 12, 2025 - Started about 2 months ago - Lasted 15 minutes
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
Fathom Video Website Fathom Video Post-Call Processing Fathom Video Application Emails Fathom Video In-Call Processing (Google Meet) Fathom Video Close Fathom Video In-Call Processing (Zoom) Fathom Video Google Calendar Sync Fathom Video HubSpot Fathom Video In-Call Processing (Microsoft Teams) Fathom Video Microsoft Calendar Sync Fathom Video Salesforce
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/12/2025 02:45PM

This incident has been resolved.

MONITORING about 2 months ago - at 03/12/2025 02:41PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 months ago - at 03/12/2025 02:39PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 03/12/2025 02:33PM

We are currently investigating this issue.

Latest Fathom Video outages

Degraded system performance - 10 days ago
AI provider outage: some AI Summaries and Action Items failing to generate - 20 days ago
AI provider outage: some AI Summaries and Action Items failing to generate - about 2 months ago
AI provider outage: some AI Summaries and Action Items failing to generate - about 2 months ago
AI provider outage: some AI Summaries and Action Items failing to generate - about 2 months ago

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