Outage in Fathom Video

Some calls slow to start and process

Resolved Minor

September 21, 2026 - Started 3 days ago - Lasted about 7 hours
Official incident page

Incident Report

Summary AI Generated

Fathom Video experienced a minor incident lasting 7 hours where some calls were slow to start and process across all supported platforms, including Zoom, Microsoft Teams, and Google Meet. Both in-call and post-call processing were affected. The issue was identified, a fix was implemented, and the incident was fully resolved.

We are currently investigating this issue.

Components affected

Fathom Video Post-Call Processing Fathom Video In-Call Processing (Zoom) Fathom Video In-Call Processing (Microsoft Teams) Fathom Video In-Call Processing (Google Meet)

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Latest Updates ( sorted recent to last )

RESOLVED 3 days ago - at 09/21/2026 10:21PM

This incident has been resolved.

MONITORING 3 days ago - at 09/21/2026 08:54PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 days ago - at 09/21/2026 08:28PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 days ago - at 09/21/2026 03:58PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 3 days ago - at 09/21/2026 03:26PM

We are currently investigating this issue.

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