Outage in Fathom Video

Degraded system performance

Resolved Major
April 18, 2025 - Started 10 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
Fathom Video In-Call Processing (Microsoft Teams) Fathom Video In-Call Processing (Google Meet) Fathom Video Website Fathom Video Post-Call Processing Fathom Video Application Emails Fathom Video In-Call Processing (Zoom) Fathom Video Google Calendar Sync Fathom Video HubSpot Fathom Video Microsoft Calendar Sync Fathom Video Salesforce Fathom Video Close
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 04/18/2025 04:08PM

This incident has been resolved.

MONITORING 10 days ago - at 04/18/2025 03:53PM

We are continuing to monitor for any further issues.

MONITORING 10 days ago - at 04/18/2025 03:15PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 10 days ago - at 04/18/2025 02:59PM

We are currently investigating this issue.

Latest Fathom Video outages

AI provider outage: some AI Summaries and Action Items failing to generate - 20 days ago
Notetakers may be slow to or fail to join calls - about 2 months ago
AI provider outage: some AI Summaries and Action Items failing to generate - about 2 months ago
AI provider outage: some AI Summaries and Action Items failing to generate - about 2 months ago
AI provider outage: some AI Summaries and Action Items failing to generate - about 2 months ago

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