Outage in Fera

Cashback Incentives Not Functioning

Resolved Minor
May 26, 2025 - Started about 1 month ago - Lasted about 5 hours
Official incident page

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Outage Details

We wanted to give you a quick heads-up — we're currently investigating an issue with cashback incentives not processing correctly after customers leave reviews. This means that for some shoppers, the promised cashback may not be triggering as expected. We know how important incentives are for encouraging reviews, and we’re working quickly to get everything back on track. Thanks for your patience, and we’ll keep you posted!
Components affected
Fera Public API
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 05/26/2025 07:58PM

This incident has been resolved.

INVESTIGATING about 1 month ago - at 05/26/2025 03:48PM

We wanted to give you a quick heads-up — we're currently investigating an issue with cashback incentives not processing correctly after customers leave reviews.

This means that for some shoppers, the promised cashback may not be triggering as expected. We know how important incentives are for encouraging reviews, and we’re working quickly to get everything back on track.

Thanks for your patience, and we’ll keep you posted!

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