Outage in FieldEdge

Mobile Login and Logout Delays

Resolved Minor

December 15, 2025 - Started 2 months ago - Lasted 1 day
Official incident page

Incident Report

FieldEdge is investigating reports of delays when logging in and logging out of the mobile app. We have determined the delay is related to an external service and we are working with this external provider to determine the underlying issue. Logins and logouts are not failing but they are taking noticeably longer to complete. If your technicians are experiencing delays please advise them to wait for the login or logout to complete.

Components affected

FieldEdge Mobile

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 12/17/2025 02:19AM

This incident has been resolved.

MONITORING 2 months ago - at 12/16/2025 04:27PM

We are seeing normal behavior in Mobile Login and Logout. We are continuing to monitor the situation with our external vendor to ensure FieldEdge mobile users are not impacted.

INVESTIGATING 2 months ago - at 12/16/2025 12:03AM

FieldEdge is investigating reports of delays when logging in and logging out of the mobile app. We have determined the delay is related to an external service and we are working with this external provider to determine the underlying issue.

Logins and logouts are not failing but they are taking noticeably longer to complete. If your technicians are experiencing delays please advise them to wait for the login or logout to complete.

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