Outage in Finalsite

WCM -- Small Subset of clients encountering Certificate warnings

Resolved Minor
May 25, 2023 - Started over 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

As of roughly 7:30 Central time this morning, we became aware of an issue affecting a small subsite of clients. Affected clients are encountering a warning regarding their site's security certificate. Depending on browser settings, some users may be able to safely continue past the warning to reach the site. Our engineering team has been alerted and is working resolve the issue--we believe no action is needed from the client end-- our apologies for any inconvenience.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/25/2023 03:35PM

What should have been an automatic migration of an AWS certificate failed for a very small number of clients. This was traced to a quirk in each affected client's (self-managed) DNS settings. We've reached out to these districts individually, and should be able to resolve their issues once they make a small DNS change.

INVESTIGATING over 1 year ago - at 05/25/2023 01:57PM

As of roughly 7:30 Central time this morning, we became aware of an issue affecting a small subsite of clients. Affected clients are encountering a warning regarding their site's security certificate. Depending on browser settings, some users may be able to safely continue past the warning to reach the site.

Our engineering team has been alerted and is working resolve the issue--we believe no action is needed from the client end-- our apologies for any inconvenience.

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