Outage in Finalsite

Connect - Subset of clients unable to access site

Resolved Minor
September 07, 2023 - Started about 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

A subset of clients cannot access their Connect sites at this time. This is related to this morning's release, and the team is evaluating the best path to resolution. This is our top priority, and we will be updating this channel as information becomes available. If you are impacted by this and cannot login, and you need to send out an emergency message, please reach out to our Support team and we will assist you in sending that message.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/07/2023 04:10PM

The issues stemming from this morning's release have been resolved. The Support team will be responding to/closing out any cases associated with this shortly.

If you are still encountering any issues, please reach out to our team and they will help to address them.

IDENTIFIED about 1 year ago - at 09/07/2023 03:54PM

The team has identified the issue related to this morning's release. A fix is being implemented, and many of you will see resolution shortly. We will update once again this fix is completed.

INVESTIGATING about 1 year ago - at 09/07/2023 02:30PM

A subset of clients cannot access their Connect sites at this time. This is related to this morning's release, and the team is evaluating the best path to resolution. This is our top priority, and we will be updating this channel as information becomes available.

If you are impacted by this and cannot login, and you need to send out an emergency message, please reach out to our Support team and we will assist you in sending that message.

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