Outage in Finalsite

Messages XR: Delayed send and delivery of Voice messages

Resolved Minor
January 08, 2024 - Started almost 2 years ago - Lasted 2 days
Official incident page

Incident Report

Our team is investigating the delayed sending of voice messages from the Messages XR platform. We apologize for the inconvenience and will provide further updates here as soon as they become available.
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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 01/10/2024 04:01PM

This issue has been resolved. If you are encountering any additional issues, please contact our Support team for guidance.

MONITORING almost 2 years ago - at 01/10/2024 01:49PM

A fix has been implemented to address sending delays with Voice messages out of Messages XR. Our team is continuing to monitor at this time but all Message types are sending as expected.

IDENTIFIED almost 2 years ago - at 01/09/2024 07:52PM

Our team is continuing work towards a fix for delayed voice message sends from Messages XR. At this time, Text-to Speech audio is sending as expected, while Recorded Audio voice messages are experiencing a delay.

We will continue to provide additional updates when a fix has been implemented for Recorded Audio messages.

IDENTIFIED almost 2 years ago - at 01/09/2024 02:45PM

Our team is continuing to investigate delayed sends for Voice messages out of Messages XR. We will provide additional updates as soon as possible.

MONITORING almost 2 years ago - at 01/09/2024 12:03AM

An adjustment has been implemented to address delayed sends of Voice messages. Our team is continuing to closely monitor performance.

INVESTIGATING almost 2 years ago - at 01/08/2024 08:03PM

Our team is continuing to investigate this issue. We apologize for the continued inconvenience and will provide further updates here as soon as they become available.

INVESTIGATING almost 2 years ago - at 01/08/2024 05:49PM

Our team is investigating the delayed sending of voice messages from the Messages XR platform. We apologize for the inconvenience and will provide further updates here as soon as they become available.

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