Outage in Finalsite

Composer: Portal Login Issue

Resolved Minor
February 19, 2025 - Started about 2 months ago - Lasted about 14 hours
Official incident page

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Outage Details

Our team is investigating reports of portal login issues across websites at this time, with specific impacts for front-end logins returning a blank white page. Initial testing suggests the issue is affecting browsers other than Chrome (such as Firefox and Safari), with no impact on admin user logins. We will provide further updates as soon as more information becomes available.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 02/19/2025 09:50PM

This issue has been resolved.

MONITORING about 2 months ago - at 02/19/2025 08:37PM

A fix for this issue has been implemented and verified to be working as expected across affected sites. We're continuing to monitor at this time, and should you see any lingering issue, please contact Support.

IDENTIFIED about 2 months ago - at 02/19/2025 07:55PM

Our team has identified a fix for this issue, and is working to deploy to all affected sites at this time. We will provide a further update when this fix has been implemented, and we thank you for your patience.

INVESTIGATING about 2 months ago - at 02/19/2025 01:26PM

We are continuing to investigate this issue, and will provide additional updates as soon as possible.

INVESTIGATING about 2 months ago - at 02/19/2025 07:29AM

Our team is investigating reports of portal login issues across websites at this time, with specific impacts for front-end logins returning a blank white page. Initial testing suggests the issue is affecting browsers other than Chrome (such as Firefox and Safari), with no impact on admin user logins. We will provide further updates as soon as more information becomes available.

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