Outage in Finalsite

Composer - Off Feed Results Issues

Resolved Minor
June 23, 2025 - Started 24 days ago - Lasted about 19 hours
Official incident page

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Outage Details

There is currently an issue where some users may appear as "off feed" due to full integration refreshes not running consistently. While data additions are still processing normally, the process that identifies and removes users is currently producing inaccurate results. We're working to correct this and ask that the off feed utility not be run manually if all users are showing as off feed. If you notice users have been incorrectly removed or have any questions, please reach out to our support team.
Components affected
Finalsite Composer US East Finalsite Composer US Central Finalsite Composer US West Finalsite Composer UK Finalsite Composer Asia
Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 06/24/2025 11:09AM

This incident has been resolved.

INVESTIGATING 24 days ago - at 06/23/2025 08:52PM

The team continues their investigation into this issue.

INVESTIGATING 24 days ago - at 06/23/2025 04:04PM

There is currently an issue where some users may appear as "off feed" due to full integration refreshes not running consistently. While data additions are still processing normally, the process that identifies and removes users is currently producing inaccurate results. We're working to correct this and ask that the off feed utility not be run manually if all users are showing as off feed. If you notice users have been incorrectly removed or have any questions, please reach out to our support team.

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