Outage in Finalsite

Mass Notifications and Messages XR-Enterprise SMS Issues

Minor
October 16, 2025 - Started about 15 hours ago
Official incident page

Incident Report

Increased Filtering of SMS Messages The Issue: Some SMS messages are being caught by filters applied by our upstream service providers. This typically prevents the message from being delivered and may manifest in your UI as a 30006 or 30007 error. Workaround: We recommend avoiding sending links, email addresses, and phone numbers via SMS at this time, as messages containing these are often prioritized for filtering. Additionally, some features and functionality remain temporarily unavailable for Connect, Mass Notifications, and Messages XR Enterprise

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Latest Updates ( sorted recent to last )
IDENTIFIED about 15 hours ago - at 10/16/2025 06:29PM

Increased Filtering of SMS Messages
The Issue: Some SMS messages are being caught by filters applied by our upstream service providers. This typically prevents the message from being delivered and may manifest in your UI as a 30006 or 30007 error.

Workaround: We recommend avoiding sending links, email addresses, and phone numbers via SMS at this time, as messages containing these are often prioritized for filtering.

Additionally, some features and functionality remain temporarily unavailable for Connect, Mass Notifications, and Messages XR Enterprise

Latest Finalsite outages

Messages/XR: Sending Delays for US East - about 17 hours ago
Finalsite Comms Service Update - 4 days ago
Connect - Service Update - 9 days ago
Messages XR-Enterprise - Service Update - 9 days ago
Mass Notifications - Service Update - 9 days ago

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