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Outage in Finalsite

Messages/XR: Sending Delays for US Central

Resolved Minor
November 13, 2025 - Started 4 months ago - Lasted about 18 hours
Official incident page

Incident Report

Our team is aware of sending delays from the Messages/XR platforms, impacting a subset of clients in the US Central hosting region. We are working to address this issue and will provide additional updates as soon as possible.

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 11/14/2025 02:16PM

This issue, which caused sending delays impacting a subset of clients in the US Central hosting region, has been resolved.

MONITORING 4 months ago - at 11/13/2025 10:43PM

We are seeing message sends process as expected at this time, our team is continuing to monitor.

IDENTIFIED 4 months ago - at 11/13/2025 10:09PM

Our team is continuing to work on this issue, and sending delays may remain for a subset of clients in the US Central region. We will provide an additional update as soon as possible.

INVESTIGATING 4 months ago - at 11/13/2025 08:03PM

Our team is aware of sending delays from the Messages/XR platforms, impacting a subset of clients in the US Central hosting region. We are working to address this issue and will provide additional updates as soon as possible.

Latest Finalsite outages

Issue with Composer sites - 4 days ago
Mass Notification/Messages XRE: Message Creation Not Working for a Subset of Clients - 9 days ago
Connect - Degraded SMS Sending - 12 days ago
Connect - Degraded SMS Sending - 13 days ago
Messages/XR: Sending Delays for US East - 19 days ago

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