Outage in Finalsite

Messages XR Enterprise and Mass Notification: Message Sending Delays for a Subset of Clients

Resolved Minor
November 17, 2025 - Started about 2 months ago - Lasted 1 day
Official incident page

Incident Report

Our team is aware of a message-sending delay impacting a subset of clients using the Messages XR Enterprise and Mass Notification platforms. We are working to address this issue and will provide additional updates as soon as possible.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/18/2025 09:21PM

The issue that was causing message sending delays for a subset of clients has been resolved.

MONITORING about 2 months ago - at 11/17/2025 10:15PM

We are seeing message sends process as expected at this time, our team is continuing to monitor.

IDENTIFIED about 2 months ago - at 11/17/2025 08:51PM

Our team is continuing to work on this issue, and sending delays may remain for a subset of clients. We will provide an additional update as soon as possible.

INVESTIGATING about 2 months ago - at 11/17/2025 07:07PM

Our team is aware of a message-sending delay impacting a subset of clients using the Messages XR Enterprise and Mass Notification platforms. We are working to address this issue and will provide additional updates as soon as possible.

Latest Finalsite outages

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Messages/XR: Sending Delays for US Central - about 1 month ago
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Composer Performance Issues - about 1 month ago
Connect: SMS Sending Issue - about 2 months ago

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