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Outage in Finalsite

Composer Performance Issues

Resolved Major
December 04, 2025 - Started about 2 months ago - Lasted about 9 hours
Official incident page

Incident Report

We are currently investigating issues with Composer performance and display in the US West hosting region. We are working to address these issues and will provide an additional update as soon as possible.
Components affected
Finalsite Composer US West

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 12/05/2025 03:00AM

A fix has been deployed to all affected websites, and this issue is resolved. If you require any additional assistance, please contact Composer Support.

IDENTIFIED about 2 months ago - at 12/05/2025 01:29AM

A fix is being deployed to all affected websites at this time. We will provide an update when this rollout is complete.

IDENTIFIED about 2 months ago - at 12/04/2025 10:26PM

Our team has identified the cause of these display and performance issues and is working to implement a fix. We will provide an additional update as soon as we have more details.

INVESTIGATING about 2 months ago - at 12/04/2025 05:33PM

We are currently investigating issues with Composer performance and display in the US West hosting region. We are working to address these issues and will provide an additional update as soon as possible.

Latest Finalsite outages

Composer Performance Issues - about 1 month ago
Messages/XR: Sending Delays for US Central - about 1 month ago
Password Reset Issues for LDAP users - about 1 month ago
Connect: SMS Sending Issue - about 2 months ago
Mass Notification and Messages XR Enterprise: SMS Messages Not Attempting - about 2 months ago

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