Outage in First Orion

First Orion Reporting Delay

Resolved Minor

July 21, 2023 - Started over 2 years ago - Lasted 3 days
Official incident page

Incident Report

First Orion has identified an issue impacting reporting on a small portion of calls placed between 11:14 AM CST and 12:18PM CST on 7/21. For the impacted calls, call counts will not be accurately reflected in the Customer Portal Reporting or via the Metrics API. The root cause of the incident has been resolved, and call counts will be corrected as soon as possible. We will provide updates as available. No branding was impacted during this time, only reporting.

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 07/24/2023 02:01PM

This incident has been resolved. Reporting counts over the weekend functioned as intended, our teams will be restoring any missing call counts from the impact window as soon as possible.

MONITORING over 2 years ago - at 07/21/2023 07:35PM

First Orion has identified an issue impacting reporting on a small portion of calls placed between 11:14 AM CST and 12:18PM CST on 7/21. For the impacted calls, call counts will not be accurately reflected in the Customer Portal Reporting or via the Metrics API.

The root cause of the incident has been resolved, and call counts will be corrected as soon as possible. We will provide updates as available.

No branding was impacted during this time, only reporting.

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