Outage in Fivetran

Survey Monkey connectors failing with error "Unable to Connect to API: No attempts made"

Resolved Minor
April 28, 2022 - Started over 3 years ago - Lasted about 6 hours
Official incident page

Incident Report

The issue has been identified and we are working to resolve it.
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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 04/28/2022 08:01PM

SurveyMonkey has increased the API rate for the Fivetran Application and syncs are working as expected again. We will continue to monitor for the next few hours in case we exceed our limits again.

IDENTIFIED over 3 years ago - at 04/28/2022 01:55PM

We've identified that the issue is due to Survey Monkey's API rate limiting for the Fivetran application.
We have reached out to their support as well as our partner contacts to get this limit increased.

IDENTIFIED over 3 years ago - at 04/28/2022 01:45PM

The issue has been identified and we are working to resolve it.

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