Outage in Fivetran

Multiple Shopify connections failing with a NullPointerException

Major
October 02, 2025 - Started about 4 hours ago
Official incident page

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Outage Details

The issue has been identified and we are working to resolve it.
Components affected
Fivetran Shopify
Latest Updates ( sorted recent to last )
IDENTIFIED about 4 hours ago - at 10/02/2025 06:04PM

We have identified an issue causing many of our Shopify Connections to fail with the error:

Failed to sync 1 endpoint: - Deleted Events: Cannot invoke "java.util.List.iterator()" because "order.orders_to_redact" is null.

Our team is working to resolve this issue.

IDENTIFIED about 4 hours ago - at 10/02/2025 05:55PM

The issue has been identified and we are working to resolve it.

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