Outage in Fivetran

Some Fivetran API calls are failing with HTTP 500 errors

Resolved Minor
August 14, 2023 - Started over 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

The issue has been identified and we are working to resolve it.
Components affected
Fivetran API
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 08/15/2023 12:53AM

We have resolved this incident.

MONITORING over 1 year ago - at 08/14/2023 09:56PM

We have deployed a fix and Fivetran's API is operating as expected. We are continuing to monitor the results.

Incident Summary:

One of Fivetran's API service clusters received an incorrect Java image, which resulted in some API calls erroring with HTTP 500 and outputting the error message "ERROR: column t.parent_id does not exist". The cluster has now been patched with the correct Java version.

Incident Start: 2023-08-14T20:37:58.170Z
Incident End: 2023-08-14T21:30:43.085Z

IDENTIFIED over 1 year ago - at 08/14/2023 09:45PM

The issue has been identified and we are working to resolve it.

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