Outage in Fivetran

Fivetran: Connection syncs getting delayed.

Resolved Minor
May 08, 2025 - Started 28 days ago - Lasted about 1 hour
Official incident page

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Outage Details

The issue has been identified and we are working to resolve it.
Components affected
Fivetran General Services
Latest Updates ( sorted recent to last )
RESOLVED 28 days ago - at 05/08/2025 05:51PM

This incident has been resolved. We have observed that instance rates are returning to normal levels and affected connectors are syncing successfully.

Incident Summary
Description:
We identified an issue with connections and transformation not getting scheduled as per the sync frequency, resulting in a sync delayed status.

Timeline:
Incident start date: 2025-05-08 15:21 UTC
Incident end date: 2025-05-08 16:35 UTC

Cause:
A bug was introduced into the scheduler code with the latest release.

Resolution:
The release was rolled back to the stable version to restore all affected services.

MONITORING 28 days ago - at 05/08/2025 05:30PM

We are continuing to monitor all affected connectors after the recent fix deployment. The connection syncs are running on schedule now.

IDENTIFIED 28 days ago - at 05/08/2025 04:28PM

The issue has been identified and we are working to resolve it.

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