Outage in Fivetran

Big Commerce connectors failing with "The value for field date_modified is invalid"

Resolved Minor
October 19, 2023 - Started about 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

The issue has been identified and we are working to resolve it.
Components affected
Fivetran Big Commerce
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/19/2023 08:34PM

We have confirmed that incremental syncs are again succeeding and running as expected.

MONITORING about 1 year ago - at 10/19/2023 07:50PM

We have completed the rolled back and syncs are beginning to succeed. We will continue to monitor.

IDENTIFIED about 1 year ago - at 10/19/2023 06:58PM

We have identified an issue with our Big Commerce connectors where syncs are currently failing due to a recent change that we made to the date_modified field. We are working on reverting this change now.

IDENTIFIED about 1 year ago - at 10/19/2023 06:48PM

The issue has been identified and we are working to resolve it.

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