Outage in Fivetran

3rd Party: A few of the outreach connectors are encountering 400 Bad Request errors for two specific endpoints: CallPurpose and CallDisposition.

Resolved Minor
October 23, 2023 - Started about 1 year ago - Lasted 1 day
Official incident page

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Outage Details

The issue has been identified and we are working to resolve it.
Components affected
Fivetran Outreach
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/24/2023 07:13AM

We have resolved this incident.

MONITORING about 1 year ago - at 10/24/2023 06:57AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 year ago - at 10/23/2023 06:56PM

Outreach is continuing to work on a fix for the underlying issue. We will post updates as we have them.

IDENTIFIED about 1 year ago - at 10/23/2023 12:35PM

We are currently in communication with Outreach to assist in implementing a solution on their side. While we wait for the fix, if you encounter this issue, we kindly request that you temporarily deselect the "CallPurpose" and "CallDisposition" tables from the schema. Once the fix is live, we can enable these tables to sync.

IDENTIFIED about 1 year ago - at 10/23/2023 07:00AM

The issue has been identified and we are working to resolve it.

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