Outage in Fivetran

LinkedIn Company Pages connectors are failing with an error- Insufficient permissions to make API call

Resolved Minor
December 14, 2023 - Started almost 2 years ago - Lasted about 6 hours
Official incident page

Incident Report

We have identified an issue where LinkedIn Company Pages connectors are failing with an error - Insufficient permissions to make API call. Source service message: Not enough permissions to access: partnerApiSocialMetadata.BATCH_GET.20230901. No change has been made on our end or on the customer's end. We are working on a workaround from our end to prevent the connectors from failing.
Components affected
Fivetran LinkedIn Company Pages

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 12/14/2023 01:28PM

We have resolved this incident.

MONITORING almost 2 years ago - at 12/14/2023 10:29AM

We have deployed a fix for this issue. We will continue to monitor all affected connectors until they resume their normal sync functionality.

MONITORING almost 2 years ago - at 12/14/2023 10:28AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 2 years ago - at 12/14/2023 07:23AM

We have identified an issue where LinkedIn Company Pages connectors are failing with an error -
Insufficient permissions to make API call. Source service message: Not enough permissions to access: partnerApiSocialMetadata.BATCH_GET.20230901.

No change has been made on our end or on the customer's end. We are working on a workaround from our end to prevent the connectors from failing.

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