Outage in Fivetran

3rd Party: Some of the Criteo connectors are failing with HTTP 504 Gateway Timeout error

Resolved Minor
February 14, 2024 - Started 10 months ago - Lasted about 6 hours
Official incident page

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Outage Details

The issue has been identified and we are working to resolve it.
Components affected
Fivetran Criteo
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 02/14/2024 04:45PM

All the connectors are syncing successfully, so we will mark the incident as resolved.

MONITORING 10 months ago - at 02/14/2024 03:31PM

The connectors are now syncing successfully.

The issue seems to be intermittent from the source (Criteo) side.
We have raised a fix to skip the endpoints facing the HTTP 504 Gateway Timeout error in case the issue happens in the future.

We will continue to monitor the syncs.

IDENTIFIED 10 months ago - at 02/14/2024 11:32AM

We are receiving the HTTP 504 Gateway Timeout error from the Criteo side. We have reached out to Criteo, and we are waiting to get a response from them.

IDENTIFIED 10 months ago - at 02/14/2024 11:18AM

The issue has been identified and we are working to resolve it.

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