Outage in Fivetran

3rd Party: Some of the Criteo connectors are failing with HTTP 504 Gateway Timeout error

Resolved Minor
February 14, 2024 - Started 9 months ago - Lasted about 6 hours
Official incident page

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Outage Details

The issue has been identified and we are working to resolve it.
Components affected
Fivetran Criteo
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 02/14/2024 04:45PM

All the connectors are syncing successfully, so we will mark the incident as resolved.

MONITORING 9 months ago - at 02/14/2024 03:31PM

The connectors are now syncing successfully.

The issue seems to be intermittent from the source (Criteo) side.
We have raised a fix to skip the endpoints facing the HTTP 504 Gateway Timeout error in case the issue happens in the future.

We will continue to monitor the syncs.

IDENTIFIED 9 months ago - at 02/14/2024 11:32AM

We are receiving the HTTP 504 Gateway Timeout error from the Criteo side. We have reached out to Criteo, and we are waiting to get a response from them.

IDENTIFIED 9 months ago - at 02/14/2024 11:18AM

The issue has been identified and we are working to resolve it.

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