Outage in Fivetran

Some of the Greenhouse connectors are failing with the "DEMOGRAPHIC_ANSWER=javax.ws.rs.ForbiddenException" error

Resolved Minor
February 24, 2024 - Started 7 months ago - Lasted about 3 hours
Official incident page

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Outage Details

The issue has been identified and we are working to resolve it.
Components affected
Fivetran Greenhouse
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 02/24/2024 03:58PM

All the connectors are syncing successfully, so we will mark the incident as resolved.

MONITORING 7 months ago - at 02/24/2024 02:28PM

A fix has been implemented, and we are monitoring the results.

INVESTIGATING 7 months ago - at 02/24/2024 01:39PM

Customers lacking permission to access the DEMOGRAPHIC_ANSWER and DEMOGRAPHIC_QUESTION_SET tables encounter a "javax.ws.rs.ForbiddenException" error when attempting to query these endpoints from the source.

We are working on a code fix to avoid querying the above two tables if there is no permission to query them.

IDENTIFIED 7 months ago - at 02/24/2024 01:28PM

The issue has been identified and we are working to resolve it.

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