Outage in Fivetran

Mailchimp connectors are failing with "Unknown Sync failures"

Resolved Minor
March 14, 2024 - Started over 1 year ago - Lasted about 6 hours
Official incident page

Incident Report

The issue has been identified, and we are working to resolve it. The connectors are failing with the below error: "An unexpected shutdown has occurred. Heartbeat expired"
Components affected
Fivetran Mailchimp

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 03/14/2024 03:00PM

We have observed that instance rates are returning to normal levels after the fix and the affected connectors are syncing successfully. This incident has been resolved.

MONITORING over 1 year ago - at 03/14/2024 12:13PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 03/14/2024 10:48AM

We've raised a fix for the issue and the connectors are getting back to normal after pause/unpause. We're working on pausing and unpausing all the failing connectors from our end.

IDENTIFIED over 1 year ago - at 03/14/2024 09:03AM

The issue has been identified, and we are working to resolve it.
The connectors are failing with the below error:
"An unexpected shutdown has occurred. Heartbeat expired"

Latest Fivetran outages

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