Outage in Fivetran

Mixpanel Connectors are failing with 401 error:exception while connecting to jql api

Resolved Minor
July 09, 2024 - Started 4 months ago - Lasted about 4 hours
Official incident page

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Outage Details

The issue has been identified and we are working to resolve it.
Components affected
Fivetran Mixpanel
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 07/09/2024 07:57AM

We have resolved this incident.

MONITORING 4 months ago - at 07/09/2024 05:01AM

A fix has been implemented, and we are monitoring the results. The Reconnect task should automatically be removed once the next sync completes.

IDENTIFIED 4 months ago - at 07/09/2024 04:26AM

There was a recent deployment related to adding a new authentication option (service_accounts) to the setup form, which started causing issues with the sync. We are working on the fix to resolve the issue.

IDENTIFIED 4 months ago - at 07/09/2024 03:47AM

The issue has been identified and we are working to resolve it.

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