Outage in Fivetran

Some Impact connectors are failing with "Unknown sync failures" error

Resolved Minor
August 02, 2024 - Started 5 months ago - Lasted about 9 hours
Official incident page

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Outage Details

The issue has been identified and we are working to resolve it.
Components affected
Fivetran Impact
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 08/03/2024 12:40AM

The fix has returned all affected connectors to their normal functionality and the incident has been resolved.

MONITORING 5 months ago - at 08/02/2024 09:00PM

We have applied a fix that will temporarily skip the `Click` endpoint to get the syncs to complete successfully. If you disabled the 'Campaign' table previously, you can feel free to re-enable it. We will continue to monitor all affected connectors until they resume their normal sync functionality.

IDENTIFIED 5 months ago - at 08/02/2024 03:48PM

We have identified an issue where Impact connectors are failing with an exception like :
[URL: /{username}/Campaigns]: Server is giving Rate-limit issue continuously after specific wait time also for status code [429]

Currently, our internal team is working on fixing the issue.

Workaround: You can de-select the campaign table(parent table of click table) to allow the connector to sync the other tables successfully.

IDENTIFIED 5 months ago - at 08/02/2024 03:42PM

The issue has been identified and we are working to resolve it.

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