Outage in Fivetran

Facebook Ads Connectors delayed due to Errors on queries to the Facebook API

Resolved Minor
August 20, 2024 - Started 12 months ago - Lasted about 6 hours
Official incident page

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Outage Details

We have identified an issue with the Facebook Ads connectors. Syncs are delayed due to an issue with queries requesting the messenger_sponsored_message field. We are currently investigating in more detail and will provide additional updates accordingly.
Components affected
Fivetran Facebook Ads
Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 08/20/2024 04:38PM

We have confirmed the removal of the unsupported field has corrected the sync delays.

If your Facebook Ads connectors still experiencing delays, please pause and resume the connector to allow the fix to take effect.

MONITORING 12 months ago - at 08/20/2024 03:31PM

We are continuing to monitor all affected connectors following the recent fix and sync durations are returning to normal. For Facebook Ads connectors still experiencing delays, we recommend pausing and resuming the connector to allow the fix to take effect.

MONITORING 12 months ago - at 08/20/2024 12:27PM

We have diagnosed the issue and implemented a fix to skip the problematic field. We will continue to monitor to ensure there are no further delayed syncs.

IDENTIFIED 12 months ago - at 08/20/2024 10:27AM

We have identified an issue with the Facebook Ads connectors. Syncs are delayed due to an issue with queries requesting the messenger_sponsored_message field. We are currently investigating in more detail and will provide additional updates accordingly.

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