Outage in Fivetran

Fivetran Platform Connectors Missing Data in Log Table

Resolved Minor
September 03, 2024 - Started 17 days ago - Lasted 2 days
Official incident page

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Outage Details

We've identified an issue in which the Log Table for Fivetran Connectors is not updating data at the destination despite showing a successful connector status. We are actively working to resolve this issue.
Components affected
Fivetran Platform
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 09/05/2024 10:37AM

This incident has been resolved.

MONITORING 16 days ago - at 09/04/2024 03:38PM

The issue was resolved for most of the connectors. If the connector had synced after 2024-09-04 09:00:00 UTC, the log data should be correct. We will continue to monitor the remaining affected connectors.

MONITORING 16 days ago - at 09/04/2024 08:18AM

We have implemented a fix to address the missing log data between 2024-09-02 10:00 UTC and 2024-09-03 09:30 UTC. Data will be backfilled for the affected connectors in subsequent incremental sync. We will continue to monitor all impacted connectors.

IDENTIFIED 17 days ago - at 09/04/2024 01:59AM

We are continuing to work on a fix for this issue.

IDENTIFIED 17 days ago - at 09/03/2024 01:32PM

We are working on the automatic restoration of missed log data. Starting tomorrow, missed logs will be filled out during normal connector syncs.

IDENTIFIED 17 days ago - at 09/03/2024 09:40AM

We have identified the issue and fixed it, but there is a gap in historical log data between 2024-09-02 10:00 UTC and 2024-09-03 09:30 UTC that we will fill in soon.

INVESTIGATING 17 days ago - at 09/03/2024 07:48AM

We've identified an issue in which the Log Table for Fivetran Connectors is not updating data at the destination despite showing a successful connector status. We are actively working to resolve this issue.

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