Outage in Fivetran

3rd Party: SnapChat Ads connectors are failing with HTTP 4XX error

Resolved Minor
October 07, 2024 - Started about 1 year ago - Lasted about 12 hours
Official incident page

Incident Report

The issue has been identified and we are working to resolve it.
Components affected
Fivetran Snapchat Ads

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/08/2024 05:06PM

Snapchat confirmed changes had been made to Campaign Statistics, which introduced 400 errors. The endpoint is now working as expected and Snapchat connectors are no longer experiencing Bad Requests from the API.

MONITORING about 1 year ago - at 10/08/2024 04:20PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 year ago - at 10/08/2024 10:50AM

Requests to retrieve Campaign Stats data are failing with the error HTTP 400 Bad Request.
An attempted workaround from our side to reduce the timeframe of requests is returning empty data from the Snapchat API.
We are engaged with Snapchat Support to provide a solution.

IDENTIFIED about 1 year ago - at 10/08/2024 05:00AM

The issue has been identified and we are working to resolve it.

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