Outage in Fivetran

Fivetran: Marketo Connector Syncs Experiencing Delays

Resolved Minor
October 21, 2024 - Started 25 days ago - Lasted about 19 hours
Official incident page

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Outage Details

The issue has been identified and we are working to resolve it.
Components affected
Fivetran Marketo
Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 10/22/2024 05:26AM

This incident has been resolved.

Incident Summary

Description:
Marketo Connectors were experiencing delayed sync

Timeline:
This issue was identified on October 21 at 11:00 AM UTC and was resolved on October 21 at 3:51 PM UTC.

Cause:
This issue was caused by a recent sync strategy update for the program_membership endpoint

Resolution:
We have reverted the change for the sync strategy update.

MONITORING 24 days ago - at 10/21/2024 04:01PM

A fix has been deployed for this issue. All Connectors experiencing sync delays have been stopped, and a new sync will start shortly after.

We are continuing to monitor to ensure the success of the fix.

IDENTIFIED 25 days ago - at 10/21/2024 11:14AM

Further investigation has identified a potential issue with the Connector that is causing a delay in the sync. We are continuing to investigate to identify a fix for the issue.

IDENTIFIED 25 days ago - at 10/21/2024 10:35AM

The issue has been identified and we are working to resolve it.

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