Outage in Fivetran

Some Recurly connectors are experiencing slower syncs

Resolved Minor
November 15, 2024 - Started about 1 month ago - Lasted about 9 hours
Official incident page

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Outage Details

The issue has been identified and we are working to resolve it.
Components affected
Fivetran Recurly
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/16/2024 08:50AM

This incident has been resolved.

MONITORING about 1 month ago - at 11/16/2024 07:46AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 11/16/2024 06:03AM

A recent code change caused an increased number of API calls to the source that has impacted the sync performance. We are working on reverting the changes to fix the issue.

IDENTIFIED about 1 month ago - at 11/15/2024 11:55PM

We have identified an issue with our Recurly connectors where syncs are currently experiencing sync delays due to API Rate limit issues. We will continue to investigate and provide additional updates.

IDENTIFIED about 1 month ago - at 11/15/2024 11:45PM

The issue has been identified and we are working to resolve it.

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