Outage in Fivetran

3rd Party:

Resolved Major
November 23, 2024 - Started 11 months ago - Lasted about 17 hours
Official incident page

Incident Report

We have identified an issue where Hubspot connectors are failing with a Reconnect Task: 'We were denied access to HubSpot. Please check the accuracy of your credentials." Only connectors in region GCP us-east4 are affected by this. We are currently investigating in more detail and will provide additional updates accordingly.
Components affected
Fivetran Hubspot

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 11/24/2024 01:44PM

Marking this incident has been resolved since all connectors were recovered.

MONITORING 11 months ago - at 11/24/2024 12:50PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 11 months ago - at 11/24/2024 07:33AM

We are working with Hubspot support to unblock Fivetran GCP US EAST 4 IPs.

IDENTIFIED 11 months ago - at 11/24/2024 03:01AM

We are continuing to work on a fix for this issue.

IDENTIFIED 11 months ago - at 11/23/2024 09:15PM

We have identified an issue where Hubspot connectors are failing with a Reconnect Task: 'We were denied access to HubSpot. Please check the accuracy of your credentials."

Only connectors in region GCP us-east4 are affected by this.

We are currently investigating in more detail and will provide additional updates accordingly.

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